Privacy Policy

Last updated: 9 October 2026

1. Who we are

NKVans Ltd (“NKVans”, “we”) is the controller of the personal data described in this policy.

NKVans Ltd
Company number: 17494094 (registered in England and Wales)
Registered office: 124–128 City Road, London, EC1V 2NX
Email: team@nkvans.com

We run nkvans.com, a booking, coordination and dispatch platform that connects customers with independent driver-operators (see our Customer Terms & Conditions).

2. What personal data we collect

• Booking details you enter: your mobile number and email address, collection and delivery addresses (postcodes, and any property type or number you give), the move date and arrival window, details of the load (boxes, large items, floors, lifts, parking at collection and delivery, heavy items) and any notes you add.
• Unfinished bookings: if you enter your details and a quote but leave before paying, we keep that quote, including your mobile number and email address, and may contact you once about it.
• Payment details: you enter your card details, the name on the card and your billing address directly into a secure form provided by Revolut. We do not receive or store your card number. We receive confirmation that the payment was made, and its amount.
• Technical data: your IP address and basic device and browser information, which our hosting and payment providers process in order to deliver the site and keep it secure.
• Messages you send us by email, WhatsApp, Telegram or phone.

3. How we use your data, and why

• To take your booking, process your Booking Fee, match you with a driver and coordinate your move — because we need to do this to perform our contract with you.
• To send your booking confirmation and reply to your messages — to perform our contract with you, and in our legitimate interest in running the service.
• To follow up on a quote you requested but did not complete (for example, by phone, WhatsApp or email, to offer help with your booking) — our legitimate interest in answering your enquiry. We do not use these details for marketing, and you can ask us to stop contacting you at any time.
• To prevent fraud and keep our service secure — our legitimate interests.
• To keep accounting and tax records and meet our other legal obligations — a legal obligation.

We do not sell your personal data, and we do not use it for advertising or for automated decisions that have legal effects on you.

4. Who we share it with

• The independent driver-operator who takes your booking. They receive the collection and delivery addresses, the date and arrival window, your phone number and the details of the load, so that they can carry out the move and contact you about it.
• Revolut, our payment provider, which processes your card payment.
• Service providers that help us run NKVans, acting on our instructions: Netlify (website hosting and server functions), Supabase (database, hosted in the EU), Resend (email) and Telegram (internal notifications to our team).
• Professional advisers, regulators or law enforcement, where we are required to by law.

5. Transfers outside the UK

Some of these providers may process data outside the UK. Where they do, we take steps to ensure your data stays protected, for example by using providers that rely on UK adequacy regulations or approved transfer clauses.

6. How long we keep your data

We keep booking records for as long as we need them to provide the service, handle any complaint or claim, and meet our legal obligations — for example, accounting records must normally be kept for six years. After that we delete or anonymise them. Quotes that were never completed are kept for up to 90 days, then deleted or anonymised.

7. Cookies and local storage

NKVans does not use advertising or analytics cookies. We use your browser’s local storage to remember your booking if the page reloads while you are paying; it is cleared once your booking is confirmed.

Revolut (our payment form) and Google Fonts (the typefaces on our pages) may set cookies or receive your IP address when their content loads.

8. Your rights

Under UK data protection law you have the right to ask for a copy of your personal data, to have it corrected or erased, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email team@nkvans.com; we will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

9. Security

Our website uses HTTPS. Access to booking data is restricted, and card details are handled by Revolut and never stored by us.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Customer Terms & Conditions · Cancellation & Refund Policy · Back to booking